Maintenance & Technical Support
For existing clients — keep your system stable, improve continuously, without needing an in-house IT team.
ℹ️
Who is this service for?
The Maintenance & Operations retainer is only available to businesses that have implemented a system with SOBA. We don't provide standalone maintenance for external systems because we can't guarantee quality for what we didn't build.
What's included
🔧
Maintenance & Bug Fixes
- ✓Handle bugs and issues that arise during operations
- ✓Update dependencies and security patches
- ✓Periodic data backups
- ✓System performance monitoring
📈
Improvements & Upgrades
- ✓Add minor features as needs arise
- ✓Adjust reports and dashboards
- ✓Additional training for new staff
- ✓Monthly advisory consultation
📞
Technical Support
- ✓Support via email/chat during business hours
- ✓Response within 4 hours (business hours)
- ✓Critical incidents resolved within 1 business day
- ✓Monthly system status report
📄
Documentation & Knowledge
- ✓Keep technical docs updated as changes are made
- ✓User guides for end users
- ✓System change history log
- ✓Advisory support when you're ready to scale
What we actually commit to
We only promise what we can actually keep.
< 4h
Response time
During business hours (8am–5pm, Mon–Fri)
1 day
Incident resolution
Critical incidents resolved within the same business day
Monthly
Periodic reports
System status and activity report every month
Monthly retainer pricing
Depends on system scope and monthly support hours needed.
Basic
5–10M VND/month
- ✓Periodic maintenance & bug fixes
- ✓Technical support during business hours
- ✓Monthly report
- ✓Best for: 1–2 module systems
Advanced
12–20M VND/month
- ✓Maintenance + feature improvements
- ✓Additional training as needed
- ✓Monthly advisory consultation
- ✓Best for: multi-module systems, growing operations
Ready to replace your spreadsheets?
In 60 minutes we assess your current processes and propose the right approach — no cost, no pressure.
Schedule Consultation
Zalo