Maintenance & Technical Support
For existing clients — keep your system stable, improve continuously, without needing an in-house IT team.
Who is this service for?
The Maintenance & Operations retainer is only available to businesses that have implemented a system with SOBA. We don't provide standalone maintenance for external systems because we can't guarantee quality for what we didn't build.
What's included
Maintenance & Bug Fixes
- ✓Handle bugs and issues that arise during operations
- ✓Update dependencies and security patches
- ✓Periodic data backups
- ✓System performance monitoring
Improvements & Upgrades
- ✓Add minor features as needs arise
- ✓Adjust reports and dashboards
- ✓Additional training for new staff
- ✓Monthly advisory consultation
Technical Support
- ✓Support via email/chat during business hours
- ✓Response within 4 hours (business hours)
- ✓Critical incidents resolved within 1 business day
- ✓Monthly system status report
Documentation & Knowledge
- ✓Keep technical docs updated as changes are made
- ✓User guides for end users
- ✓System change history log
- ✓Advisory support when you're ready to scale
What we actually commit to
We only promise what we can actually keep.
Response time
During business hours (8am–5pm, Mon–Fri)
Incident resolution
Critical incidents resolved within the same business day
Periodic reports
System status and activity report every month
Support tailored to the actual workload
Each system has a different scope and level of operational risk. We define the monthly plan after reviewing the system, expected requests, and response requirements.
Request a support plan →Ready to replace your spreadsheets?
In 60 minutes we assess your current processes and propose the right approach — no cost, no pressure.
Request a consultation
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